I ship from Ukraine, standard international shipping takes up to 20 business days and accept via Ukrpost (below you can see a more detailed terms for some countries)
Usually delivery time out from Ukraine takes about:
● USA. - 14-45 days ● UK - 14-16 days ● Canada - 21-45 days ● European Union countries - 14-25 days ● Italy - 21-45 days ● Australia - 15-30 days ● New Zealand - 14-25 days ● South Africa - 25-30 days ● Israel - 14-18 days ● Japan - 14-20 days ● Other countries - to 25 days.
Before the big holidays (Christmas etc) the delivery time growing up +10-15 days, because the post offices are very busy. I am not responsible for any delay in delivery time.
I use the Etsy mailing address, please make sure it is correct.
I will let you know when your package wikk be shipped. I will also send you a tracking number of your package.
International customers are responsible for any fees, taxes and duties associated with shipping and purchasing to their respective countries.
I accept PayPal payments. Production items "make to order" I begin after payment.
Returns & exchanges
All my toys are made for you to order. So I can not accept the refund. Please read the description before you make the purchase. If you have any questions - feel free to ask me. I will do my best to make you happy with your purchase!:)
But if you wish to cancel transaction before the order was made and sent -please, note - that there is non-refundable 9% and Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30).
I do not accept refund if order was not receiving by a certain date. All the delivery information you can see in Policies. I am not responsible if the buyer has made a mistake in the delivery address. Please, read all that attentively before placing an order.
You should let me know about the return and send it to me within 7 working days after you received the order. Tracking number for sending back should be provided. I will return the money within 3 working days after I receive the product back in original condition. If the product is damaged or dirty, the money will not be returned.
Real colors may slightly differ from one monitor to another, as it depends on specific monitor settings.
International shipping takes a little bit longer then domestic. Your understanding is truly appreciated! :)