Shipping prices are based on size and weight of package and vary with the destination. I will always try to give you the best shipping price that is available.
Cancellations will be refunded as long as you cancel your order prior to it being shipped.
Returns & exchanges
I do not accept returns/refunds unless there is a defect with the product. In that case, please notify me within 72 hours of receipt of the item.
Any of my counted cross stitch items (either currently in the shop or previously sold can be made as a custom order. Please contact me and we can determine the time necessary to complete the item. All custom orders will be treated as a priority in their completion.