Unless otherwise agreed, I ship priority mail. Your item will be carefully packed and shipped in a priority box.
In most cases, items are shipped within 24 hours of receipt of payment. If there should be a problem I will contact you.
Items are not insured unless requested. I am not responsible for any loss or damage on the part of our wonderful Post Office. If you want insurance, faster shipping, shipping or delivery confirmation on a package, please notify me in the notes of your purchases.
FOR INTERNATIONAL SHIPMENTS: I am not responsible for any non-US postal service errors, and cannot guarantee delivery in your country. I will not list an item as a "gift" on customs declarations, since this can leave me liable for prosecution. The purchaser is responsible for all customs, duties, and tariffs in their own country.
I take all major credit cards and paypal (which is my favorite). If payment is not received within 24 hours of an order, I will put the item back up for sale. Tax is charged for Texas State residents. For Custom orders a 50% up-front payment is required. Upon request for a custom piece, I will post a listing valued at 50% of the total item cost. Once that 50% payment is received, I will create the item and email you photos. If you like it, I will create a second posting to cover the remaining 50% and shipping fees. Once that payment is received, the item will be shipped to you. Questions? Email me at firstname.lastname@example.org or convo me and we will discuss them.
Returns & exchanges
In the sad event that you get your item and don't love it, never fear. Simply package it back up carefully and mail it back to me. I will either refund the cost of the item, or exchange it for something of equal value. Sadly, I cannot refund postage, since that's an out-of-pocket expense for me... but I will ship your new item for free on a one-time item return.
All of my items on Etsy are occasionally on sale at different art shows. I will do my very best to remove sold items as soon as possible after a show. Sometimes there are operator errors. If you buy a piece that is sold locally, I will either refund the whole amount or you can select another item of the same value.
Nearly everything I offer is a one-of-a-kind item made from handmade or limited availability materials. However, if you love something that is already sold, let me know and there is always the possibility that I can make something similar.
Let me know if you have special requests like clip-ons for your earrings, a different length for a chain or bead, or a change in preference for silver or gold. I also have rubber backs for french earwires. Just let me know and I will throw them in for free.