Items will be sent through Australia Post Registered Post in Australia and through International Express Courier 2-4 business days with tracking internationally. I will advise details once sent with tracking information.
Payments via PayPal please within 2 days (48 hours) of purchase to avoid cancellation of the purchase after this time. Should you have any difficulties completing the payment in this time please make contact so that arrangements can be made.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Resolution or return and refund. Should your item not be as described I have a money back promise less the original shipping. Simply send a message to advise your concern and allow resolution where possible. If we are not able to make suitable arrangements please return the item packed with care for protected return and I will send your refund on the safe arrival of the item.
Certified valuations held and as shown are by: Robert Cliff Master Jeweller, Castle Hill, Sydney.