Your expected shipping date can be found on your invoice after purchase. Currently, our turn around time is 2 to 3 weeks due to my work schedule.
All orders are shipped via USPS. Each package will include tracking which is included in the price.
Please note that we have NO control over packages once they leave our hands.
Payments can be made with any major credit card or Etsy gift cards. All orders can be cancelled within 24 hours of original purchase time. However, affer 24 hours, we will not be able to cancel or refund any orders. The exception to this is during a sale, in which orders CANNOT be cancelled.
NO REFUNDS OR CANCELLATIONS DURING ANY SALES!
COUPON CODES: -If you are using a coupon code, it can only be applied to new orders. Please be sure to read all details of a coupon code in case it requires a minimum. -You must apply the coupon code before placing your order. I will NOT be able to add any codes to your order after it has been submitted. -Only ONE coupon code per order unless otherwise stated.
If you have any notes you wish for us to see, please let them in the notes section when checking out.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We can refund any order that is in the original package and unused within 48 HOURS of receiving your product. You must contact us within 48 HOURS. No returns or exchanges will be given after 48 HOURS of the delivered product. Return shipping cost is the buyer's responsibility. Any refund will not be given until product has been returned.
We love custom orders! Please message us with any idea you have at any time! Please note that custom orders CANNOT be refunded/returned.
I do not answer messages on weekends (Friday, Saturday and Sunday) as this time is reserved for my family. I also do not answer messages on major holidays. I will resume to answering messages on Monday-Thursday, with the exception of holidays and vacations.