Orders typically ship within 3 business days. Very large or fragile orders may take a few extra days. All orders include tracking. I pack on the side of caution. Very large orders will be shipped via GPX & require pick-up at your nearest depot.
INTERNATIONAL CUSTOMERS: Shipping options for bulky items are very limited. I'm happy to ship internationally, which will vary greatly depending on the item and destination, and so will be calculated individually. An example: the average-sized channel letter will cost anywhere from $50 to $100 for S&H alone. A multiple-letter shipment will cost into the three figures. Please convo only if you're OK with that rate, and please indicate that you have read this note.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All items are sold 'as is'. I am not an expert on everything I deal in.
No returns without prior authorization: please convo first. Typically, no returns/refunds under any circumstances other than damage/loss during transit.
Customer is responsible for return shipping costs.
Please Note: *ALL* of my available sign letters are listed; if you see one in a group photo that you like, check the "quick zephyrs" section of my shop: http://tinyurl.com/m6yaukn. If you don't find a separate listing for it, it is sold. I'm pleased to say I have far-and-away the largest selection and widest variety of letters on etsy. Shipping can be combined on multiple purchases. All orders shipped with tracking.
Although I offer good discounts on orders of multiple sign letters, please do not make me 'offers'; prices are as listed.
I do not have a brick-&-mortar store that is open for browsing.