Wanting a berry colored detail cord--and Charlotte's Mulberry Wine exceeded expectations. I love it! Love that it's not a solid hue, but variations throughout. Simply gorgeous, arriving in record time also :-)
This is a custom dye studio. My 2-ply yarns are almost always ready for shipping in lengths up to 100'. My 8-ply lengths are dyed as your orders arrive. If there is a delay because the dye schedule has gone past 2 days I will notify you. If you have concerns on when your custom yarns will be shipped please convo me or email me at firstname.lastname@example.org
NOTE: I will issue a refund if the shipping total is in excess of what is needed after I compile & weigh your order. This happens especially when you purchase a lot of packets of yarn.
I ship Priority Mail, which has a delivery window of 2-3 days. I make every effort to get your order into the mail within 72 hours. (But remember--the Post Office considers 2-3 days to be counted as business days only, so you may need to add weekend days onto that estimate.)
Please convo me if you should need something expedited beyond that--but the rates are very high.
If you are outside of North America--I can ship, please convo me for a rate and I will give you a quote and set the order up for your convenience.
Custom work requires pre-payment.
Returns & exchanges
Since opening for cinch makers in June of 2015 I have always been able to make it right. I am not perfect, I sometimes make mistakes because I am the sole person running this studio and sometimes it gets very busy. However, I will make every effort to keep you happy and make you smile. Please just let me know. Thank you!
I try to keep my pricing as low as possible. These materials are very expensive and I am limited in buying wholesale in this industry as wholesale orders are considered in 1000s of units or $5000 orders. One way to keep my pricing low is to keep my shipping costs as low as I can. So refunding on shipping or offering return shipping for free isn't possible.