Most listings in my shop are ready made items, please allow 5-7 business days for items to ship unless otherwise stated. For ex. "Pre Order" listings will have a specified period of time before shipping.
All Australian orders will be shipped via Australia Post, you can expect delivery within 1-7 days. All domestic orders include tracking. If you would like to purchase "Express shipping" as an upgrade this is now available.
All international orders will be shipped via Australia Post Air Mail. Shipping times for overseas purchases can vary. On average you can expect your order to take between 2-6 weeks for delivery of International Air Mail. Please keep this in mind when ordering items that you need in a certain time frame.
If you would like your international order "tracked" this is now an option that is available when checking out. There is an upgrade cost for this feature.
If your order is taking longer than 6 weeks please contact me!
Also please note that with international orders, buyers are responsible for any customs charges that may occur.
Payment is available via PayPal and Etsy Direct Checkout
Please note that you do not need a PayPal account to pay with Paypal, just a credit or debit card.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds are accepted, however only on faulty items.
If you find that an item has been damaged during shipping, please don't hesitate to contact me and we can arrange a replacement.
All items in my shop are designed, embroidered and created by yours truly.
Made to order items will vary a little from original photo. What makes my designs unique is that I make them by hand so no two items will be exactly the same.
I love custom orders! Being able to create new and exciting things for my customers truly makes me happy. If you have any questions or enquiries about Custom creations please don't hesitate to contact me!