I will ship to the address on your PayPal account unless you note otherwise. Please let me know if via notes to seller if you have a different shipping address.
I ship via USPS First Class Mail. Please contact me if you have any questions or concerns about your order.
Flat items are packaged in cellophane sleeves and shipped in rigid cardboard mailers. Shipping costs include packaging and postage.
Each item description includes delivery time. Generally, prints are shipped in 1-2 days and custom work is shipped in 3-5 days. Delivery time is dependent on the USPS and is generally 3-5 days after items are shipped. If you do not receive your order in a reasonable amount of time after shipping confirmation, please contact me.
BrightWinter Studio accepts payment through PayPal. You can pay through PayPal with your credit card without actually opening a PayPal account.
Payment is due before items are shipped for all orders. Thank you!
Returns & exchanges
As all work is custom or made to order, I do not generally provide refunds. However, your happiness is important! I will do my best to ensure that you are satisfied with your purchase. If you have any problems, please contact me right away and we will figure out a solution. If your order arrives damaged or is lost, I will send you a new one. Please send me a photo of damaged shipments. Thank you!
Custom orders are welcome! Please contact me if you have ideas or questions. I'd be happy to work with you. You can email me at katcrowner[at]yahoo.com.