All items are carefully packaged and shipped via NZPost. Shipping can be scary, delivery upgrades available on request. International buyer's please note any customs duties and taxes are the buyers responsibility. International shipping may take up to four weeks. I try to keep shipping cost to a minimum and don't charge for packaging. If shipping charges are less than expected I will refund the difference.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information. Purchases will not be shipped until payment is made.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
IMPORTANT: If you wish to return an item for any reason you have 14 days after receiving goods. You will be refunded when item is returned in its original condition. Return shipping cost are your responsibility. Personalised or custom orders can't be returned or exchanged. Please contact if there is a problem so we can work out a solution. I am here to help.
Happy customers are important to me Please ask if you have any questions. All items are made in a smoke free home. Happy shopping.