In stock items are shipped within the 1-3 days. The customer is always contacted about status of items shipped. Shipping is generally US first class or priority mail. Faster shipping is available at an extra charge and can be requested.
Once the merchandise leaves my hands and I have done my part, it's in the responsibility of the carrier. Please understand I do not ship damaged goods nor do I pack poorly. I have a very good track record. Getting angry at me is not going to help your issue. I will be as disappointed as you are about it.
If your item comes damaged, please message a civil notice to me promptly. Pictures of the damaged item with the packaging have to be provided in your message so a claim can be placed with the carrier. If you do not provide this I will not replace the item, no exceptions.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Undamaged returns will be honored with in the first two weeks unless specified personally. Returns can get a full credit in the online shop on my Etsy page or my web site http://windwolf.com Return shipping is the customers responsibility.