All orders with the exception of digital downloads: All orders are processed and dispatched within 1 – 3 business days (unless otherwise specified on the item description) via 2nd class Royal Mail with the exception of orders that exceed £20 in which case these are sent via 2nd class recorded / signed for. Proof of postage is always obtained. If you require your items to be sent in another way then please do get in touch so we can discuss this and I can provide you with a quote. Price stated for postage also includes packaging. Please note: We are unable to hold onto orders placed for a delayed shipping date, all orders are shipped within 1-3 business days so please bear that in mind when ordering.
International orders are very welcome – I ship anywhere. Please add items to your cart and a price will be calculated for you before payment is required.
I will notify you if there is likely to be any delay and so we can discuss the best possible outcome.
Please note: Royal Mail does not consider an item to be lost until 10 working days from the due date so in reality this is more like 15 days from postage sent taking into account weekends. For International orders this is approximately 30 working days. In the event of a package being determined lost, a replacement will be sent immediately.
Please bear in mind any delays that may be taking place in your area. You can find out about this by visiting the Royal Mail website: http://www.royalmail.com/service-updates
For Christmas delivery dates please visit my seasonal page for information: http://www.mrsbrimbles.co.uk/christmas-delivery-dates/ please remember that Royal Mail has a significantly higher turn around from mid November onwards so please do bear this in mind that your parcel may take longer to arrive than usual.
Digital Downloads: On completion at the checkout you will be given the link to download your items immediately.
Payment can be made via paypal or Etsy direct checkout and I also accept Etsy gift cards so please pay in which ever method is easiest for you.
Please note items will only be dispatched once payment has been received and cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All orders with the exception of digital downloads and Mystery Boxes: Refunds and Exchanges
All orders with the exception of digital downloads and Brimbles Boxes:
If you would like to return an item, with the exception of faulty goods, items sent back must be in the original packaging and condition ready for resale. The return address will be on the address label of your package. Please mark your package clearly with ‘returned goods’. Please ensure you have paid the correct postage to return the items to us. On receipt of your items we will then refund you via the original payment method for the items. Your refund will be made within 14 days of receipt of your goods. We cannot cover the postage fee in returning the goods to us. We recommend that goods are sent back via a trackable method for your peace of mind.
Digital Downloads: As printables are an instant download I am unable to offer an exchange or refund so please choose your purchase carefully. All sizes are clearly available on the listing but if you are unsure on size please do get in touch before purchasing.
From time to time I am able to take on custom orders. Please do get in touch to discuss what you are looking for and I will be able to give you a quote taking into account the time and level of skill involved. As a guide, I charge £15 / $25 per hour for design / art work.