We ship all products by priority mail through USPS which is insured, unless otherwise noted.
If item is damaged upon arrival, please hold onto the damaged item. Contact me with a photo of the damaged item so I may make a claim.
The item needs to be surrendered to the USPS, this is there policy for a claim to be paid.
LOST/STOLEN/DELAYED ORDERS Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
The Salvaged Moon is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
Returns & exchanges
Custom signs can not be refunded or exchanged once your order has been processed