We always ship to your ETSY Address unless another is requested at the time of purchase.
We use Regular Priority Mail that is the cheapest way to ship worldwide from Italy. This DOES NOT include tracking or insurance but if you prefer you can convo/message us before purchasing and ask for registered mail or express mail so that we can arrange the appropriate shipping and revise the cost, PLEASE contact us before you purchase so I can set up the appropriate extra charges. For combined shipping, please have a look on Additional Information below.
Regular shipping takes about 1-2 weeks in Europe and 2-6 weeks overseas. If you need a faster shipping, please contact us before the purchase.
At busy times of the year such as Christmas, Valentine's day etc the postage times can vary greatly and take much longer. We can never guarantee a delivery date unless you upgrade to Registered Mail which will include tracking and fast delivery and extra postage costs. For this we need to be contacted before your purchase.
All items are packed with great care. We will try to be eco-friendly with our packaging, so when possible we use recycled cardboards, papers and boxes, etc. If your purchase is a present and you need a special package, please let us know in advance.
All taxes, customs and fees charged for international orders (outside EU) are the responsibility of the buyer. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Ottantaocchi is not responsible for any packages returned to us as refused, undeliverable, unclaimed, lost or incorrect or insufficient address.
We accept payment through PayPal. Once we have confirmed your payment from PayPal we will process your order and send out your items as soon as possible. We hold items for 48 hours before re-listing. If you need more time to pay, please contact us beforehand.
N.B: You can use Paypal with your credit card or debit card even if you don't have a Paypal account.
Further readings on Etsy's help guide to make a purchase: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
Please remember that you are purchasing a vintage item. Vintage objects are sold in their original state although the objects often include marks of age and have some wear and tear. The object condition will always be stated in detail in the description.
Objects are sold as used without warranty. We do our best to provide good pictures and good descriptions of the objects we sell.
If you are unhappy with your purchase for any reason you may return the item for a refund within 10 business days the same way you received it and your purchase price will be refunded.
Customers are responsible for all shipping costs including return shipping costs. All shipping costs will not be refunded.
Before returning an item, please contact us for directions.
If items arrived damaged, we will refund it if we receive clear photos of the damaged item from different angles. This is crucial and a refund or replacement (if possible) will not be issued without clear and again multiple photos from different angles.
In the unlikely event of any problems occurring on either side of the transaction, we will put all our effort to try to find a solution.
Language Support We try to give the best service to our customers all over the world. We can communicate in English, Italian, Spanish, Dutch, French and Korean. Please contact us for any questions or concerns that you may have by purchasing our items.
Combined Shipping We can combine shipping to decrease costs for you if we are contacted before you place the order. Shipping from Italy is the same price from 1kg (2.2pounds) to 2kgs (4.4pounds) so if you order something that weighs 1.1kg it will cost the same as receiving something that weighs 2kg. In this way you can save on shipping costs.