Your files will be available to download once payment is confirmed. Here's how.
I accept Direct Checkout, Etsy gift catds and PayPal for all transactions.
If you change your mind, please notify me within 24 hours of placing your order.
Returns & exchanges
Should you wish/need to return or exchange an item, please contact me as soon as possible. The sooner we work out the details, the quicker the conclusion.
Please contact me asap should a package arrive damaged or if it is lost or stolen during transit so that I can assist in securing/replacing your purchase. If it has been stolen, pleae file a police report immediately.
Custom items are not refundable or exchangeable, due to it being made to your specifications; as listed with that item prior to the sale. The same applies to digital items in my shop. Digital items are not for commercial use, but for personal use only.
Custom orders are always welcome. Dogs and cats, as well as people come in different sizes and shapes.
Custom orders are payable in full prior to the creation of that item.
Within 72 hours after the custom order, it can be cancelled with 50% of the order total being retained for material and construction costs.
You assistance will be necessary for providing all correct sizes and dimensions for the custom order. You are also be able to decide the color and/or the material used for that custom item. Both of these provide you with much control in the process of determining your custom item.
Please feel free to ask questions. I look forward to hearing from you.