I will ship via USPS within three business days of receiving payment for non-custom creations unless circumstances dictate otherwise. For custom creations, please allow at least a week for creation before shipping. Jewelry will be shipped in a plastic baggie in a padded envelope unless circumstances dictate otherwise. All items will have delivery confirmation.
These circumstances include: unexpected delay in shipping (in which I will contact the buyer); buyer requests other shipping methods (which buyer will pay for); quantitiy of items purchased dictates the items should be shipped in different packaging (larger padded envelope or small box) and different shipping option (such as priority), which buyer will pay for.
If you have any special requests regarding shipping, please contact me.
At the present, I only accept PayPal. Payment should be made within a week of purchase, otherwise I will cancel for non-payment unless notified about the payment delay and provided with a reasonable payment date.
Things happen! Keep me in the loop and I'll be happy to work with you.
Returns & exchanges
Refunds for the purchase price plus shipping can be obtained within two weeks of receiving the item. Buyer pays return shipping.
Damaged items can be returned for a refund of the purchased price plus shipping within two weeks of receiving the item. Buyer pays return shipping.
Buyer can also return a damaged item for free repair within six months of receiving the item. Buyer pays return shipping. After six months, there will be a charge for repairs depending on the work required (replacing missing or broken beads, reshaping, etc). Please contact me ahead of time for an estimate. Buyer pays return shipping. Repaired item will be shipping within 3 business days of receiving payment for the repair. Repairs will be done as quickly as possible. Time estimates will be given when repair estimates are provided.
In the case of lost items, once it has been determined through USPS to my satisfaction that an item has indeed been lost, a replacement item will be sent at no cost to the buyer.