All Items are shipped from the United Kingdom through Royal Mail Items are shipped within 3 working days of cleared payment although I aim to post same day wherever possible. Items will be shipped to the address provided by Etsy.
Buyers in the UK can expect there item to arrive in 7 days of Payment under normal postal conditions. This will be longer for overseas buyers who will receive there item within 8-15 days.
Items are packaged In multiple layers of bubble wrap, wrapping paper and secure postage bags included in the cost of the item.
Upgrades to postage, including first class, tracked service etc. are negotiable with me; in this case please contact me
If you wish to change the postage address after payment please contact me as soon as possible I offer a personalised gift wrapped service on items above £10.00 at an extra £6, 00 which includes
First Class Gift wrapping Personalised note from you Minus any invoice (which will be emailed to you) Priority dispatch
(To order this buy the item marked *Gift Wrapping Option* On my shops Homepage
PayPal payments are preferred (please make sure all your details are present and correct on checkout). Payments are to be made on purchase; the obvious advantage for you is that your item will be dispatched sooner.
*Please note you do not need a PayPal Account to pay for your items through PayPal** After you submit your order, you will be directed to PayPal and can pay by either Credit or Debit Card. There will be an option to pay WITHOUT having to sign up for a PayPal account.
Returns & exchanges
I offer a refund policy so that if you are not satisfied with the item I offer refunds within 28 days of purchase, items may be asked to be returned before refund is given (customer must provide shipping). Refunds will not include the original postage cost.
Impala Prints are open to suggestions about new items or project ideas, (even shared projects). If you are interested in a more personalised item or specific print then there is scope for me to produce or located something with your interests in mind.
I am here to help and offer you a great service thanks for taking the time to read my policies.