Items will be shipped when payment has cleared. UK orders will be sent using 1st class Royal Mail. Outside the UK items will be sent using Airmail, which takes up to five weeks for delivery. Items over $50 in value will automatically be sent using tracking numbers and insurance.
**TRACKING NUMBERS AND INSURANCE**
Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail. Airmail ranges from 1-5 weeks for delivery.
Please contact me if you require a TRACKING NUMBER for your package as this has to be done via Airsure, International Signed for, Recorded Delivery, or Special Delivery, depending on where you are located. I will provide more information and a price quote for the up-graded shipping costs.
Buyers are responsible for payment of any customs fees.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.
I only accept paypal at this time. Please pay within 3 days from purchase date.
Returns & exchanges
Lady Fiona sells unique products and hopes that she gives good customer service if however you are not happy with your purchase then you may advise us of your wish to cancel within 7 working days following the day of delivery.
If you do decide to cancel a purchase then the goods must be returned to Lady Fiona at your cost within 21 days of the cancellation. They must be returned using a postal method that will provide the appropriate level of cover in case the goods are damaged or lost in transit.
Once the goods are returned without damage Lady Fiona will refund you in full.
If you are not happy with your purchase you may return it to Lady Fiona. Again once it is back with her in the same state as it was sold she will issue you with a refund.
Lady Fiona is happy to answer your questions and also to give tips on etiquette if needed.