SHIPPING : We ship most ALL of our goods PRIORITY MAIL. Believe it or not, First Class in most cases are just pennies in difference. This provides you with a tracking number and a little bit quicker service. If you are like us, we are excited to receive our purchases as soon as possible.
We DO combine shipping, if you let us know ahead of time.
Packages are sent within 5 DAYS of purchase, not counting the weekend, We send most parcels through the US Postal Service, Priority. If you need it OVERNIGHT, please state so when buying so we can make way for extra postage. Any postage over $2.00 will be refunded back to you.
INTERNATIONAL SHIPPING: Sadly, after almost 9 years we have decided to not ship internationally. We have had many great customers over this time frame, but either through customs or tracking, this has proved to be a problem of late.
PACKING: We take great care in getting your things to you in perfect shape. most clothes are in a bubble envelope to save us both on shipping cost. We also try to gift wrap each item,, to us it's like getting a present. Larger items and breakables will be in a heavy box, with bubble wrap.
Payment ~ is due at the time of purchase. You may use PayPal or Etsy Direct Checkout by using a credit card. If you need something put RESERVE, just converse with us, we will try to work something out, HOLDS are only for 2 days.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We do accept returns, but under certain circumstances, because of the unique nature of our business, selling antiques and vintage wares, aged items have time honored characteristics and imperfections, due to years of use. You might see that also in our handcrafted goods as well. Please take the time to look at the photographs and item descriptions provide for you. Please feel free to ask any questions BEFORE you purchase. Our goal is that all of our customers are pleased with what they bought, and we love to see our customers happy. While MOST sales are FINAL, we do make way for returns with an explanation of the nature of your return. We are VERY proud of our over ONE THOUSAND five star rating. This shows our buyers we provide the best service and that our products are listed correctly with great photos and descriptions.
CLOTHING ~ Please read all sizes and measurements before you purchase, if you are not sure on a size (SEE OUR SIZING CHART) UNDER ADDITIONAL INFORMATION BELOW ), this is how we come up with Extra Small, Small, Medium, Large and Extra Large. If you have ever bought CHILDRENS clothing, you know how the same size changes from manufacture to manufacture. Our handmade clothing items are in line with the SIZING CHART. SIZING CHART These are general guidelines ~ for dress and coats please consider the chest and waist.
Women’s tops ~ chest size (laid flat taken from armpit to armpit) X-Small 32” and under Small 33”-34” Medium 35”-37” Large 38”-40” X-Large 41” and up
Women’s pant and skirt chart ~ Waist Size X-Small 24”- 25” Small 26”-27” Medium 28”-30” Large 31”-33” X-Large 34”-36”
Hips are 7” below the waist Inseam ~ from crotch to bottom inside leg of pant Rise ~ from bottom of crotch to waist band
Please remember if you buy Vintage or Antiques items, that's what they are, they are USED, not new. If you have any other questions, please don’t hesitate to contact us. The Willow Creek Sparrow