Goods are dispatched AFTER five working days on receipt of payment PLUS the additional delivery time of 1-2 working days within the UK and 3-5 days abroad. PLEASE LET ME KNOW IF YOU NEED YOUR ORDER BY A SPECIFIC DATE AND I WILL DO MY BEST TO ENSURE IT ARRIVES ON TIME. Royal Mail or ipost parcel international is used with provided reference and tracking links. Unfortunately pottery/ceramics cannot be insuranced. Multiply purchases will be mailed together where possible to reduce cost.
***SAVE OVER 50% ON MAILING/POSTAGE**** Ask about CHEAPER standard international postage options at up to 6 WEEKS DELIVERY. Kindly note, you cannot track your item online with this service***
Payment may also be made by credit card via Pay Pal, you don't have to be registered to use this service. For UK clients bank transfer options are also available. Unfortunately cancellations cannot be made once your purchase has been dispatched.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All care is taken to dispatch items in a professionally packaged manner to prevent damage to your treasured goods. Due to the delicate nature of transporting the items, refunds or exchanges are made at your own risk. Items must be returned in the original state and you will be liable for postage costs. However, if you receive an imperfect item (not as pictured or described in Etsy) please contact me straight away to rectify. I will also ask that you take pictures of the parcel box as delivered and contents as received.