All items are shipped via Royal Mail. For items ordered before 10am, your order will be despatched that same working day and should reach you within a maximum of 4 days.
Returns & exchanges
We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resalable condition. Replacements can only be made within 7 days of receipt of goods. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved your refund will be processed and it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until the goods are returned.
Bespoke and custom wax seals are considered non-refundable items unless faulty.