Once payment is received, I will ship accordingly and as stated in the description of the listing via United States Postal Service (USPS). You will receive an e-mail notification with your delivery confirmation when your item(s) ship. If you did not, please convo me.
Nothing makes my heart sink more than you not getting your goodies in time, so when ordering from me, please let me know when you require your creations :)
Please be sure to read "Item Description" for approximate time of production, size(s) of item(s), quantites being shipped and general care.
For TIMELY PROCESSING and delivery, please indicate the date you would like to receive your order by in the "note to seller" box at checkout.
Shipping costs vary on item being shipped. The cost may be lower or higher than the cost displayed in the listing for a particular item when quantities are increased.
I do not inflate the cost of shipping and handling. I prefer to use the USPS.
Custom orders may take time to create and ship. Therefore, please order accordingly and timely.
CAREFUL packaging of your creations is done to ensure safe arrival!
I am sorry but I do not ship internationally.
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Paypal set up is easy and free. You don't have to sign up if you don't want to. Look into how easy it is to send your payment to me via Paypal.
If you should have any questions here is a helpful post before checking out http://www.etsy.com/help_guide_checkout.php
PLEASE, no personal checks or money orders.
Personalized/custom orders take approximately 2 - 3 weeks to complete. In some instances, the time may be shorter depending on product/material availability. Please order in a timely manner for that special event. I will do my best to accommodate all personal/custom orders timely.
All personalized/custom orders must be paid for in full PRIOR to starting your order. I appreciate your understanding. Personalized/custom orders posted that have not been paid after one week of listing will be canceled.
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Returns & exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Unfortunately I will not be responsible for lost or damaged items due to the Postal Service. USPS now has Money-back guarantee(1) Includes up to $100 of insurance(2) with most shipments(3), Please read the link for further details: https://www.usps.com/ship/compare-domestic-services.htm
Custom orders are subject to the approval by both vendor and buyer. No refunds on personalized/custom orders. Once personalized/custom order goes into production (production = item proofed by you, approved by you, the customer, and given ok to proceed and payment received.) On any personalized/custom order, if there is an error made on my end I will replace the item free of charge.
I ship to the address on your account at the time of purchase. Please make sure your Etsy and your Paypal or form of payment account addresses match. If you prefer to ship to another address other than what is on your account, prior arrangement must be made with me via convo. If an error of shipping address has been made on my part I will refund your item and shipping.
Non-receipt of items that have been returned to me will be refunded minus the shipping.
If you are not fully satisfied with an item in my shop (other than a custom order), you may return the item for a refund within 25 days minus shipping. Return shipping is at your expense.
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I guarantee that all my creations are made lovingly by me with quality materials. They are created/designed in a SMOKE-FREE, CLEAN and PET FREE home in a designated craft room.
Wholesale orders are welcome. (Note: not all items are available for wholesale) For wholesale prices, there is a dollar amount minimum order plus a one time set up fee of $35.00. Please convo me for pricing and items available.