Orders take up to 5 business days from the time the order is placed until it is shipped, unless specified otherwise stated.
Items will be shipped through registered air mail. Shipping in Israel takes 4-5 working days. Shipping to Europe, Australia and Canada takes 2-3 weeks. Shipping to the US takes up to 2-3 weeks. But delays may occure due to "custom". I can not control these situations, but if your package will not arrive after 31 days, please contact me and we will solve it together.
Payment is handled only through Paypal. It's easy and safe! You don't need to have a Paypal account to use this function. Simply select checkout with Paypal and follow the instructions to pay by your credit card.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
Knowing that you are happy and satisfied with your order makes me pleased. For that reason I am available to answer any questions you might have. If by any reason, you will not be satisfied with the product after receiving it you can contact me within 15 days of receipt and we can see what we can do to make you happy and satisfied. If nothing helps, send it back and you will receive a refund less the shipping fee.
The items must be returned in their original condition (unused) and original packaging.
Custom made orders can't be replaced or refund.
My polymer clay art is made with high quality material and wrapped with great attention so you will receive it the way it left my workshop. But, if your item was damaged somehow on the way to you, In order to safeguard against fraud, a photo of the broken or damaged item will be sent to my email and on receipt of that, an item as similar to that purchased will be reshipped at no extra cost to you.
There may be a slight difference, between the colors you see on your monitor to the product you will receive.