How quickly will I receive my order? Your order should reach you within 5-7 business days, depending on what day of the week your order is placed. We are currently shipping twice a week in the mornings, although this is subject to change with the season. Our current shipment schedule is Monday and Thursday. We ship our items using the USPS (First Class Mail).
How much does shipping cost? All of the shipping costs in our shop include what we spend on packaging materials to ensure a safe delivery to your home, as well as the time and gas money it takes to make our ventures to the post office. Our items are shipped in high-quality, bend-proof mailers. We spend a little extra on our mailers to ensure a safe delivery to your home!
Can I track my package? At this time we have stopped using tracking because we've had great success with the USPS since 2008. If you would like tracking added to your order, please just let us know via an Etsy message or e-mail whitney.coleman [at] hotmail.com
Can I upgrade my shipping? Yes, upgraded shipping is available for customers in the United States. We offer a Priority Shipping option, which ensures a 2-day transit time.
Where do I enter my address? Upon purchase, please make sure your Etsy shipping address is up to date. We cannot be responsible for packages that have been shipped to outdated addresses. Packages will always ship to the shipping address given in your Etsy invoice.
What do I do if my order never arrives? Please feel free to contact us if your item does not show up within 10-14 business days (for US orders). During the holidays, the mail system may be a bit slower. If an item does become lost in the mail, we will resend it - free of charge!
*INTERNATIONAL SHIPMENTS* Depending on the value, a duty tax payment may be required upon delivery. This tax varies by country and is something beyond our control. Please take this tax into consideration upon purchase.
*IMPORTANT for GIFTERS* To help minimize waste on our great planet, orders that include multiple smaller items (like calendars or gift tags) will be packaged together in clear bags - rather than placing each item in its own bag. If you want your items packaged in separate bags, please let us know in your MESSAGE TO SELLER upon checkout.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We want you to be 100% happy with your purchase from African Grey. Please read each product's complete description before purchasing. For all of our items, the dimensions are listed in the description below the photos so you will know how large each item will be.
We have tried to take the most accurate photos of our items possible, but please remember different monitors may display colors a little differently.
Please contact me before leaving neutral or negative feedback about my shop. Customer satisfaction is very important to us! We love our customers, and we want you to be happy with your shopping experience in our Etsy shop.
Do you do custom pet portraits? Yes, we love doing custom work! (Our turnaround time is very quick for last-minute gifters, too!) Feel free to send us a message.
Is it possible to change the wording, font, background color, or fur color in your available designs? Yes, we are happy to customize - often free of charge! A small design fee will be added if the changes are a bit more extensive. Send us a message and we will get back with you quickly.
Do you give discounts? Check our shop announcement for our latest coupon codes. We do offer discounts for large orders. Please send us a message and we can set up a custom order for you!
All rights reserved. Copyright African Grey Designs 2008-2017. All original and custom illustrations, as well as my photography, is protected under copyright including reproduction rights.