All items are sent from the UK; I aim to post within 1-2 working days of receiving your order (excluding weekends and public holidays).
UK orders are sent with Royal Mail 1st Class Delivery, and international orders with Royal Mail International Standard.
If you would like a trackable service, please contact me before placing your order and I'll be happy to set up a custom listing for you.
For non-EU delivery, it's worth checking with your local customs office as to how much customs fees are likely to be, thank you!
You can pay for your order with a credit or debit card through Etsy's 'Direct Checkout'
Returns & exchanges
I hope you are delighted with your order and try my very best to accurately describe and photograph my work.
Please bear in mind that colours can vary between monitors and there may also be some variances in the thickness of handspun yarn.
I accept returns within 10 days of receiving your item as long as the item is unused and in the original condition; please contact me by conversation on Etsy or email to let me know before you return your item.
In the case of unwanted items, the cost of returning your item is your responsibility. You'll be refunded the actual cost of the item.
If you receive a damaged or faulty item please get in touch right away. I'll do my best to replace your order (if at all possible) or refund you.
I will strive to respond to any messages within 24 hours.