As a standard, we ship by USPS Priority, which includes a tracking # and insurance.
We ship Internationally using this method as well. Customs fees are paid by the customer. We would like for our International Customers to please contact us prior to purchase though so we can retrieve an accurate shipping cost for their location.
If you'd like to ship by using a different carrier, that is fine. Please contact us at the time of purchase and we'll retrieve an estimated shipping cost.
We accept all forms of payment. Even if you'd like to mail us a check or money order for your order, that is acceptable too. Just contact us for our mailing info.
About half of the items we have for sale are "Made To Order", which means we manufacture them upon placement of order. So once the order is complete, and payment has been made in full it will be shipped.
A lot of the time with large custom orders, we'll ask for half of the money up front to secure the item and pay for supplies to manufacture the order. Then once the order is complete, we'll ask for the remainder due along with shipping. The item is shipped promptly after payment.
Returns & exchanges
We stand by our products 100% and they are the best tools you can get! But - if for some reason (aside from misuse or neglect) the tip breaks off or your tool gets bent or damaged in some way. We'll replace it. Just ship it back to us and we'll ship you a NEW one!
If you decide that the custom order that you placed isn't what you thought you were going to get and you HATE it, let us know. Please allow for artistic differences. Every piece we make is made one at a time and will be different than the item pictured, due to the process it takes to make our items. We actually think that these little imperfections are part of what makes our items all the more beautiful.
Unfortunately we don't consign any of our items... BUT we do WHOLESALE!!! Please contact us for a catalog and pricing. We are actively seeking customers who'd like to distribute our products. We support those customers in every way we can with support on how to market our product, shows in their area, photographs for their website, etc... We even have a way to take your logo and brand it into the handle in place of ours!!! Please contact us for more info.
Thanks for your interest and we hope to hear from you!