We combine shipping to save shipping costs when multiple items are purchased. Please contact us for a revised shipping quote.
Please allow 1-5 business days for your items to be made and prepared for shipment. (Often we will ship the same day or the day after you have placed your order.)
All purchases are shipped with Post Denmark priority mail which does not include Tracking or insurance.
Delivery within EU: Please allow up to 1 week for your package to reach you.
Overseas customers: It usually takes 5-12 business days to ship to the US. If your package is mixed up in customs, it may result in the delivery delay - but thankfully that rarely happens.
You are to pay for your country's individual duties and taxes. We will not pay for your country tax, nor will we replace your item if it is held by customs.
We accept PayPal (you can pay without having an account), Credit Cards, Direct Debit and Etsy Gift Cards.
Payment is due at the time of order.
Returns & exchanges
DIY kits Due to the nature of the tutorials, we do not offer refunds on our kits.
Yarns and other products We strive for excellent customer service and want you to be satisfied with your purchase. If for any reason your order is not what you expected we are happy to refund your money.
Custom work returns are decided on a case to case basis.
Colors may slightly differ from their appearance on your display, as it depends on your monitor settings.