SHIPPING: Shipping charges are a combination of postage cost, shipping supplies, gasoline and insurance when applicable. Silver City Beads does not profit on shipping charges.
RUSH SHIPMENTS are only accepted when using Priority Mail or Express Mail and need 1-2 business days to process the order. If you are in a bind, please contact the shop owner prior to placing your order
ALL ORDERS PLACED WILL REQUIRE A TRACKING NUMBER: For this reason , If you place a 2nd order...there will be no merging orders. Each order will be shipped with a tracking number.
If you need to add to your order after it is placed, it will only be allowed within 24 hours of your original order. An invoice will be sent to you VIA PAYPAL ONLY.....and there will be an additional .30 transaction fee and per item shipping charge to do so.
USA: $2.75 for the first item and $.35 for each additional item. I ship with delivery confirmation for all US orders.
INTERNATIONAL: $7 for the first item and $ .50 for each add'l item. Russia: All orders are shipped Registered Mail, $15.95 for the 1st item and $ .75 for each additional item- This is the best and safest way to get your package to you due to postage issues and delays in your country
INTERNATIONAL IMPORTANT NOTE: It is the buyers responsibility for payment of all Customs duty taxes and fees for their purchase. Customers are responsible for their country laws and restrictions. If the customer refuses their package because they do not want to pay customs taxes and fees, or customs refuses delivery due to restrictions, no refunds or replacement/exchange of product is granted-no exceptions. It is impossible for the seller to know the laws, taxes and fees of your country. Note: It is illegal to ask the seller to lower the value of your package to avoid Duty tax.
INSURED ORDERS FROM LOST OR DAMAGE SHIPMENTS IF INSURANCE AFFIDAVIT IS NOT SIGNED WITHIN ALOTTED TIME, NO REFUND OR RESHIPMENT WILL BE MADE.
INSURANCE DOMESTIC; Silver City Beads provides insurance on all orders over $75.00 for domestic customers.. Insurance is available for customers to purchase for $ .50 on orders under $75.00
INTERNATIONAL: Silver City Beads provides insurance on ALL international orders. Please allow shipping time 4-6 weeks. If after 6 weeks, please convo seller and a customer will be required to complete an affidavit for lost package. Once complete and emailed to seller, Order will be reshipped. If INSURANCE AFFIDAVIT IS NOT SIGNED WITHIN ALOTTED TIME, NO REFUND WILL BE MADE.
Registered Mail and Signature Required It is an etsy and Insurance company requirement that all domestic orders over $250 require a signature at time of delivery- NO EXCEPTIONS All international orders will require Registered Mail service when over $500.00 or more, NO EXCEPTIONS. International Customer will be contacted to collect an additional $13.95 for registered mail service.
Silver City Beads ask that international customers allow 4 -6 weeks for delivery time and Holidays can take longer, We are not responsible for Customs or mail delays- Sorry
♥ SHIPPING POLICIES: Orders now ship 1-3 business days (MON-FRI)
Please note: Processing time for handmade items such as Earwires, Oxidized Chain and Wire, Finished Bracelets, Finished Chains remains 3-5 business days. When using Priority mail or Express mail with handmade item will ship-1-2 business days and on rare occasions, 3 business days,
** A Business day is Mon-Fri. Orders will process on Saturday NOV-DEC.
*** Orders processed in the order they are received and shipped 1st class Domestic Mail.... (2-3 business days) Delivery 2-5 days
******Priority mail: Processing 1- 2 business day - delivery approx 2-3 days. (Not a Guaranteed Service)
******Express Mail: Processing 1- 2 day business days-Delivery Guaranteed 1-2 days
******International Express Mail orders: Processing 1- 2 business days, approx arrival time 7-10 mailing days barring no delays in customs
NOTE: All ASAP requests who need their orders quickly, please use Priority Mail or Express Mail services from the drop down in the shopping cart. Placing notes on your order does NOT speed up order processing or shipping. Please contact seller BEFORE you place order if you need a rush delivery
If you have a gift, please use Priority or express mail for rush shipment. Seller is not responsible for mail delays or if your item does not arrive on time
Payment are accepted from Paypal and Etsy Direct Check Out (credit card)
Customers are required to provide the correct shipping address on their orders.
International and Domestic orders Orders paid through paypal must be shipped to the address on the paypal account, no exceptions. All orders paid through Etsy Direct check out, orders are shipped to your address on Etsy. There will be no refund, exchanges, cancellations or replacements for packages that are shipped to the incorrect address due to customer error. If package is returned to me, it will be the customers responsibility to supply the seller with the correct shipping address and customer pays to reship the returned order.
Per International: seller is not responsible for duty taxes/fees under no circumstances.
Returns & exchanges
Silver City Beads goes to great lengths to make sure that all items are given an accurate description and size on the listing. It is the customers Responsibility to "read" the Description of the Listing. If you are not sure of size, please convo the seller for a MM chart for clearer understanding of what you are purchasing before you place an order.
RETURNS: Please convo me before returning any items. No returns are accepted unless it is authorized by CONVO request. Items received without return request, will be refused or returned at customers expense. Returns are accepted within 7 days in the original unused condition. Items must be wrapped in bubble wrap and shipped in a bubble mailer to protect for damage. Refund is ALWAYS LESS the shipping fees. Sorry, we do not accept returns just because you changed your mind or items didn't sell at your truck show.
No returns can be accepted for Earwires and Earpost as federal regulations does not allow resell of these products
NOTE: International customers are required to return with Tracking. It is the customers responsibility to pay for any return shipping with tracking. All postage due will be returned to the sender. Customer should insure all return packages for their protection. We are not responsible for returns that are lost in the mail.
A 15% restocking fee is charged for all returns. A restock fee will be enforced on all reserve or listings that require larger quantities, specialty orders placed for items not carried in my shop or when large quantities supply orders are place. When coupon codes are used, returns will affect the % discount on the original order. If you return reduces the order total to a lower %, then the discount difference is taken off the refund.
The restocking fee does not apply if the item is damaged in the mail or if Silver City Beads Made an error and shipped the wrong item.
There will be no refunds on wire, and chain as these are already cut to your order. No returns or refunds on oxidize wire and chain, or items that are finished chains as these are handmade to your order request
We do not offer cancellation request or refund on order cancellation request prior to shipping. Per Etsy policy, this is at the sellers discretion.
CUSTOM ORDERS: No refunds on large quantity orders of $500 or more or items that were special ordered to supply your request or items that were not in my shop. We are not responsible for items not sold in your jewelry fair, a change of mind or they didn't work out or you thought it would be something else. Therefore refunds/exchanges will not be accepted.
EXCHANGES: Items that are returned after 7 days and UP TO 30 days from receipt of order can only be exchanged. Customer is responsible to pay the shipping both ways.
INDIANA RESIDENTS; Sales tax will be added to your total through paypal.