Shipment is usually made by USPS. The USPS can ship anywhere, including P.O. Boxes, military addresses, and internationally.
Once your order has been placed, if applicable you will receive an email with either confirmation of shipment, or a tracking number for your package.
Please note: buyers are responsible for customs fees within their own country when applicable.
Direct Pay through Etsy, and Paypal are the only accepted payment method at this time.
Appropriate sales tax will be calculated on all orders shipping to Washington.
Orders can be cancelled by the buyer at any time prior to shipping, and a full refund will be given. Once the item has been shipped, then the order can be returned once it is received by the buyer (please see the section detailing refunds and exchanges).
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want you to be as happy with your item as I was while making and/or finding it. In that spirit, there is a 15 day no questions asked return policy for most items in my shop. The exceptions to this policy are detailed below. Within the 15 day time period (which begins when your package was delivered), items can be returned for a refund of the purchase price (not including shipping costs). If you feel you need to return an item, or want to inquire about an exchange, please contact me.
All of the vintage items for sale on this site are of course used, and their condition is noted in the description. If you have any questions about any of the vintage items, please contact me prior to purchase. Vintage items cannot be repaired by me once they are sold. As all of the vintage items are unique and irreplaceable, they cannot be returned if they are damaged after they have been delivered. However, the refund policy listed above does of course apply to them, with the aforementioned exceptions.
All of the handmade items in the shop are fully guaranteed. Should any item need repair, please contact me and I will gladly repair it, or if repair is impossible, provide you with a replacement. The handmade items are built to last, and in the case of the cat-toys, are made to withstand the worst an 18lb Maine Coon can throw at them.
Custom orders are possible. I primarily do needlepoint, with a focus on traditional designs.
Some handmade items are meant to be personalized. The degree of personalization possible is detailed in their listing. If you would like one of these items personalized, please contact me before or after purchase. Since they are personalized, shipping may be delayed by a reasonable period of time. Personalized items can be repaired or replaced as needed, but absent of product defect, cannot usually be returned.