Items will be shipped within 1-3 days after receiving the order and payment. Please contact me if you need the product sooner! Orders are shipped in one package. Sometimes the shipping is split in two.
French orders are always shipped with a tracking number. International orders are sometimes shipped with tracking.
Shipping costs include mail carrier costs, package costs and local taxes I pay as a micro business over shipping costs.
Customers can make an order via Paypal or Etsy's direct checkout. You can use a creditcard via both systems.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will do everything to make sure that the items are shipped properly. Therefore refunds are not possible. Do contact me within if something goes wrong or the item doesn't arrive properly. I'm sure we can work things out. I've never had any problems in the past.