SHIPPING ~ All gemstones will be shipped via USPS First Class Mail (normally 5-7 business days) in a small bubble mailer unless you select a different shipping method at checkout. I usually ship orders within 1-2 business days of receipt of the order. Unfortunately, the Post Office isn't always completely on top of things, so if you experience a delay, please let me know! I'll get on top of it right away!
If you would like expedited shipping, you can choose Priority Mail or Priority Mail Express (US Only) at checkout. Priority Mail is generally 2-3 business days, and Priority Mail Express is generally 1-2 days. Keep in mind that the USPS shipping options are not guaranteed shipping times. Most of my customers receive their orders very quickly and timely, but every once in a while the Post Office takes longer. I cannot refund shipping on orders not received on time.
For those of you who would like your package properly insured, please let me know and I will upgrade your shipping option.
PAYMENT ~ I accept Paypal, all major Credit and Debit Cards, and Etsy Gift Cards.
All payment is due upon placement of your order. If your selected payment method isn't completed within 36 hours, the order will be cancelled and the items re-listed.
California and Arizona residents will be charged sales tax.
Returns & exchanges
RETURNS ~ All returns are handled on a case-by-case basis. Please contact me as soon as possible to let me know if you are unhappy for any reason with your purchase. I will do my very best to make sure you have a good experience! I want you to be a customer for life - your happiness is of utmost importance to me.
UNDAMAGED RETURNS: If you are not satisfied with your items, you have seven (7) days from date of receipt to return the items, WITH tracking. You MUST contact me to notify me of the return prior to sending. Items must be in their original condition (including beads still on their string), and in the same condition they arrived in. PLEASE package returned items well! Payment will be refunded in the manner it was originally completed once the items have safely returned to us, minus shipping. Unfortunately I do not refund the shipping on returned items.
Refunds will be issued within 1-2 business days upon receipt of the item/s back. Since your payments come through Etsy, the refunds will be issued back through Etsy. Etsy is usually pretty quick with the return. If you don't see it in a timely fashion, just let me know and I'll contact Etsy for you.
PHOTOGRAPHY ~ I do my best to accurately represent the color and clarity of each bead and gemstone. However, differences in monitors can affect the color. If you feel the color wasn't represented in the photograph, please let me know so that I can fix it. I use natural, outside light to photograph the beads and gems. Although that sometimes means that you end up with outside reflections and some outside color influence, I find this the best way to accurately depict the color and style of the gemstones.
GEM AND BEAD TREATMENTS ~ All gemstones and beads are natural gems and beads unless otherwise stated in the listings.