I ship to most countries all over the world. Shipment is made from Poland, my domestic country. Standard shipping means that Your item is sent by traditional post, registered letter and Your signature is reuired at the delivery. Your package is insured and trackable - this means SAFE. If You wish to order non-standard shipment like courier (UPS, DHL) please contact me before purchasing and I will help in estmatng costs.
Your order is shipped within maximum 1 business day after payment. I'd like ordered gemstones reached You as soon as possible so I do not hesitate with shipments.
Every time You order a legal receipt is attached to Your package. The receipt is printed in polish currency and language and due to this - I always supply it with order specification with currency amounts exchanged into interational (EUR or USD). If You wish to receive an invoice please send me a messge with this request.
Payment for Your purchase should be made direcly after purchase. I only accept PayPal as payment transfer. All prices include VAT tax (domestic preference value).
Note: If You settled payment and wish to cancel Your purchase - contact me directly and promptly before the shipment is made. Your payment will be returned to You directly.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
As a member of EU, Poland has obliged to comply with international sales and refund policy regulations.
You have 14 days to declare a return/exchange after Your package has been delivered. Another 14 days period is granted to You to ship back the goods to me. Goods must be packed safely, cannot be damaged or used. Receipt is required when accepting a return - please do not forget to attach it to Your return package. Once You've shipped goods back and I received them - all paid amount will be returned to Your account within 14 days. You only cover the costs of returning the goods.
Returns must be sent to: TRINITY ul. Ciepla 21A lok. 21 post: 15-472 Bialystok POLAND
If You need any custom order contact me without hesitation. I'm always eager to serve You with all my will and experience.