INTERNATIONAL SHIPPING: We only ship First Class Mail for the item(s) in our shop that are under 4 pounds. Usually expected delivery for our International customers could take 3 to 4 weeks but this is not guaranteed. Shipping time always varies. International shipping only comes with a custom form code which shows where the package has left and arrived only in the United States.
After we have received your payment we will do our very best to ship your purchase as soon as possible. If We don't ship asap we will defiantly ship at least 4 days after purchase.
UNITED STATES SHIPPING: We ship small items First class (3-4 days) and big items Priority (2-3days) with USPS.
We will not ship until payment is cleared. As soon as we have shipped we will let you know and give you a delivery confirmation number.
Please make sure the address you want us to send the purchase to is accurate. If you want the item to be sent to another address please convo before we ship.
After we have received your payment we will do out very best to ship your purchase as soon as possible. If We don't ship asap we will defiantly ship at least 4 days after purchase.
We use clean recycled materials and clean boxes for packaging.
We only accept Pay pal in US dollars. We do not accept money orders or checks. If you desire to purchase with your credit/debit card without having a paypal account you can. Here is a link to walk you through. http://www.etsy.com/help/article/361
For new etsy buyers here is a link to walk you through how to purchase items in general on Etsy.
Payment should be made within the day of purchase, if not your item(s) will be cancel and relisted. We will not ship until payment is cleared. Please if you want to cancel your purchase do this asap. Thank you.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We do not do exchanges. Our shop consists of vintage and antique items. All items are sold as is, purchases are final. There will be an exception if your completely not satisfied with your purchase. In order to get a refund we will need you to return the purchase within 4 days of receiving the item/s and pay for shipping. If a problem occurs where a package is returned back to us due to the customer giving the wrong address, the customer will have to pay for shipping again in order for us to ship to the correct address.
*** If a item(s) does not fit then we will refund your full amount but you will have to ship your item(s) back as soon as possible and you will be responsible for paying for shipping.
*** If your purchase(s) breaks, we will refund, partially refund, or send you another item(s). We will need you to send us a photo for proof of breakage before anything is refunded or sent back to you. Thank you.
**** Please convo us if you have questions before purchasing or if you need to see more pictures:)
We want you to be 100% satisfied with your purchase(s).
Anything that has to do with the post office shipping, loosing, damaging is completely out of our control. We do not offer refunds for anything that the post office was responsible for.
Please leave us feedback if you are happy with your purchase. Here at A New Day Vintage we strive for 100% customer service and feedback. Before leaving negative feedback please convo us if you are having a problem. Thank you:)
All out items are in a smoke free environment. We do have a cat.:)