Purchased items are shipped within 1-5 business days via USPS. Every order is shipped insured and packaged with the utmost care and attention to detail.
All orders are shipped to the Paypal address. To insure your package arrives to YOU, please double check the address provided before making final submission.
Preferred payment method is Paypal.
Payment is due within 10 days of purchase. After 10 days, if we have not received payment, the sale will be cancelled and the item re-listed.
Returns & exchanges
Please report refund requests to us within 7 days of delivery. Refunds will be considered on a case-by-case basis. After the 7 days of delivery, all sales are considered closed, and are no longer eligible for refunds.
If your refund is approved, we ask that you send the order back in its original condition within 14 business days. Once we receive the order, we'll refund you ASAP!
If an order is lost or damaged in the mail, please let us know ASAP and we'll work together to resolve it. Due to the one-of-a-kind nature of our items, an exact replacement will most likely not be possible. Reasonable effort will be made to replace with a comparable item where possible.
No refunds on custom orders unless they arrive damaged or not at all.
WonderFound doors are sealed but not waterproof. While they are super cute outdoors, they may degrade over time.
Wonder Found fairy doors and accessories are for decorative purposes only, they contain small parts that could become a choking hazard. They are perfect for children to look at but not to chew on.