All products produced and listed through TrueEnchantments are one of a kind. As each creation captures the essence of the unique materials used to define themselves, no matter the recreation process no two items are ever the same. The natural materials used are collected locally and handled by the artist alone, to produce a product as naturally pure as possible.
The utmost care and patience are taken when collecting, handling, refining and packaging these items.
I ship via Australia Post air mail promptly after receiving cleared payment on a ready to ship item, Monday through Friday excluding holidays. Custom orders are started after receiving cleared payment and typically ship within 10 business days. Worldwide standard shipping via Australia Post is no additional cost. International buyers are solely responsible for any and all duties or taxes. Please be aware that delivery delays by the carrier (mail or other) or customs can occasionally occur which are beyond my control. Certain items are prohibited by customs for import to some countries - in these rare cases, I am not able to ship to you and your order will be cancelled.
Australia Post states that delivery to Australian destinations takes up to 1 week or so. Other international destinations have been known to take longer (1 - 3 weeks). Upgraded shipping is available. Please contact me for further information on upgrading shipping costs to your location.
Standard Post - (Recommended) $9.95 - $15.00
I prefer paypal...it's easy and safe for both of us. A Paypal account is not required to complete payment on your order.
You may also use your Visa, MasterCard, American Express or Discover card through Etsy's Direct Checkout option to pay for your order.
Etsy Gift Cards now accepted!
Payment is required at checkout...contact me if you need other arrangements. Layaway can be arranged on most orders. Orders with payment not received or arrangements not made will be subject to cancellation and the item will be re-listed.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I stand 100% behind all my work. Your satisfaction is my goal. I cannot offer refunds BUT if you have any concerns please contact me and I will do my best to rectify your concerns.
Repairs on items are assessed on a piece by piece case as normal wear and tear on items is not covered by any implied warranty or guarantee.
Each gemstone is sourced from the earth by myself, no commercial mining or unethical practices are used in the procurement of any stone.
Recycled or reclaimed metal is used where ever possible in my work.
Unlike mass produced jewellery items, slight variations are to be expected on hand made jewellery, adding to the charm, character and uniqueness of the piece. This is your assurance of handmade quality.
Please recognize that each monitor or viewing device will display colors differently. My photos, when viewed on my monitor, represent the colors of items very closely to the actual color in natural lighting. The actual color of an item when viewed in person could appear different than what you are viewing on your computer monitor or viewing device. I have not attempted to enhance or alter the colors in photos; in fact, my photos are simply cropped to fit the recommended size for these listings.