If you are shipping as a gift let me know and I can add a personalized card! All items will ship within 2-5 business days once payment has been received. You will receive an email when your item has been shipped. I will ship to the address given by Etsy - it is your responsibility that the correct address is provided.
ABOUT CUSTOMS: Non-EU residents please take note: custom charges may apply. These are the buyer's responsibility and are not included in the price. Please inform yourself of your country's regulations and tariffs.
I accept payment through Paypal. But you can also pay without a Paypal account with your credit card. Just choose the option 'Paypal' and then find the option 'pay by credit card'. I can accept payments in local currencies to our local bank account. Please contact me to get details. Your items will be shipped after the payment has cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Your satisfaction is my priority! Please contact me within 5 days of receiving your item if you are not happy and we will work together to correct the situation.
Refunds and exchanges will be handled on an individual basis. Return shipping is the responsibility of the buyer even the shipping costs.
If your package arrives damaged, please contact me with pictures of the damaged items. I will either replace or refund your order (with initial shipping costs) after receiving your returned items.
Please, if you are unsure about anything, then please email me with any questions you may have before purchasing any of my items.
When you order multiple items, the checkout shows (sometimes) high shipping prices. The shipping can turn out much cheaper because it all fits in the same envelop/box. So if you want to buy more items, ask me for help. I always refund the shipping costs that you overpaid.