***First Class within US: Starting at $2.85 + 3-5 business days with tracking
***Priority Shipping US: Starting at $6. 1-3 business days with tracking We use priority or UPS shipping for all of our items over 14oz in weight.
***Express Priority US: Starting at $20. 1 business day to most areas with tracking (For express shipping please message us, and we can work with this as needed and to determine pricing based on your location)
**UPS 3 Day ground within US: Starting at $14. 3 days with tracking
Ella Jane's cannot assume responsibility for shipping delays. We attempt to ship everything as quickly as possible after ordered. We will do everything we can to help ensure your items arrive in time and can work with short deadlines if you message us. We urge you to order with ample time before your event date.
Payment is required in full prior to shipment of items, or before we begin work on your graphic design.
We do not allow cancellation on any graphic design work, once that work has been started.
Returns & exchanges
In the rare event that a refund or return is necessary we take each of these situations on a case by case basis. We typically do no accept returns on our items.
No returns are allowed on the following 1) Glass party bottles 2) Any edible gifts and favors. 3) Graphic design or items that have been customized
If you do have any issue please contact us privately and we can help anyway possible
We cannot refund for items that have been customized or digital items that cannot be returned.
Please note that we make every effort to respond quickly to every message we receive.
We try to respond within 24hours or less, but we do receive a high volume of messages.
While we do tend to work weekends, we do have families and children of our own. So on the weekends we do try to spend time with them. Consequently we may not get to every message until the weekday. We hope our customers understand how important our children are to us, and are the reason why we began this little shop in the first place.