Customer is responsible for shipping charges on all returned items.
PayPal Visa Master Card Discover AmEx
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not happy with your purchase you have 5 days to make a return or exchange. Damages and/or losses need to be reported within 5 days of receipt. Return shipping is the responsiblity of the buyer.
FAQs Can I get an Elwood the Rainbow Unicorn mug? All US orders are to be placed through UncommonGoods. For international requests, please message us directly.
Can I put my pottery in the microwave? YES
Can I use my pottery in the dishwasher? YES
How about in the oven? YES, preheat your pottery with the oven to avoid cracking.
How about on the stovetop? NO. This pottery can not be used on open flame or direct heat. It will break.
My piece broke. Can I glue it? Yes, technically you can, but it won't be food safe afterwards. Unless you want to use it as a pencil holder or planter.
My piece broke, can MudWorks fix it? Most likely not. We'd use similar glue and once again it would not be food safe.
Do you ship internationally? YES, message us for shipping estimate. Please tell us what you would be ordering, how many pieces and to which country we'd be shipping.
Custom orders are available. Please message us to see if we can accommodate your request.
MudWorks sells wholesale. Please message us for further information and pricing. Reseller number required.