I only ship to the address listed by Etsy. Please make sure that the address listed on Etsy is correct.
Items are shipped via USPS first class mail usually within 1-3 business days of receiving payment. During the busy times of the year, it might take 7-10 full business days to get your item(s) out to you. Remember these are handmade and life happens =) If you need an item sooner, please contact me before purchasing.
Every package shipped in the US will have a delivery tracking/conformation! You will be contacted with this number so you and I can track your item(s) to ensure a safe delivery. I am also very happy to ship worldwide.
Once an order is shipped and the tracking number has been given to you, I am no longer responsible for the order. Please contact your local post office for more information on a missing package.
I accept direct checkout, paypal, money orders, and checks WITHIN the UNITED STATES only.
I allow 2 days for paypal payment. After this time period, I reserve the right to cancel any sale if payment has not be received. If you need additional time, please contact me. If you are paying by check or money order, I will ship your item(s) out to you once they are cleared.
Returns & exchanges
All sales are final. If I have misrepresented the item in any way (which is unlikely), please contact me and I'll be happy to give you store credit in exchange for the return of the item.
Refunds are also possible, but are on a case-by-case basis and at my discretion. I want you to be happy with your purchase. If there is an issue, contact me and we can work it out.
If you have ANY questions or concerns about an item, please ask me them BEFORE you buy. I'm happy to answer any questions you may have.
If there is an error on my part, please feel free to message me to have your product replaced. Customer satisfaction is our top priority!!
Please contact me if you want a custom order.
*Please note that colors of yarn/wool/fabric may vary from screen to screen*
Items are monogrammed with initial in FIRST, LAST, MIDDLE order. When leaving the initials please send them in this order along with the FULL name. Suzanne Michelle Sigmon = sSm
Monograms will be done in the order you send the initials. Please double check to make sure you have everything in the correct order before placing your order.