All orders will ship within 1-5 business days from the date of payment. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
All orders are sent via standard mail, unless noted otherwise. Notify the seller prior to making the purchase, if priority or first class mail is preferred.
If the shipping address is different from the address provided through Etsy or PayPal, please contact the seller prior to payment. If the Etsy and PayPal addresses are different, and no special instruction has been provided, Axia Studio will send the order to the address provided through Etsy.
I always refund shipping overages and I ship orders within 24 hours unless they are on custom handmade items.
Axia Studio accepts payments through Etsy and PayPal. You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card without having to sign up for a PayPal account.
Packages will not be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. Axia Studio will provide one additional day (that's four days total). If payment has not been received on the fourth day, the transaction will be cancelled.
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.
Returns & exchanges
Due to the nature some of items sold by Axia Studio, refunds or exchanges may not be accepted; however, sewing patterns, notions and other non-personalized items can be returned for exchange or refund.
Additional Policies and FAQs
If you're purchasing an Axia Studio item as a gift, special packaging and a hand written note can be included at no extra cost. Please use the "contact the seller" link at the bottom of the page to inform us of the occasion, shipping address, and personal message to be included in the package