Shipping Method: I ship USPS. Shipping time is 2-5 days for domestic orders (inside the United States). If you prefer a different method of shipment please message me. There may be an increase in shipping charges to use your preferred vendor. Let's chat!
Delivery Confirmation: Delivery confirmation is included with every purchase. Please understand that delivery confirmation is not the same as full tracking. Sometimes the package will get scanned at every stop along the way so you will be able to track it, but sometimes it will not get scanned until it is delivered. If you want full tracking, please contact me.
Payment Method: I accept Direct Checkout though Etsy and PayPal as the payment for my work. PayPal allows the use of all major credit cards without registration. If you have problems with PayPal, or you would like to pay with a different method, please let me know and we will see what we can work out.
Payment Deadlines: Please make your payment along with the checkout process so that you can receive your purchase as soon as possible. If you pay immediately, your purchase will be shipped immediately-unless this is a custom order. Custom orders require 1-2 weeks to create. I will allow up to 3 days from the time of your purchase until payment is due without questions. If you need longer than 3 days, please let me know and I can put your order on hold for you until you are ready to pay.
Cancellation Policy: If, for any reason, you need to cancel your order, please let us know. If you order has already been shipped, you will be responsible for returning it.
Returns & exchanges
"Each piece is guaranteed to be a work of heart." If, for any reason, you are not 100% satisfied with your purchase from Heartstrings Glass you can return for a refund or an exchange. You have two weeks after you receive your order to decide. Please understand that shipping costs are not refundable. If you would like to return or exchange your purchase, please contact me.
Custom orders may take 1-2 weeks to complete depending on current commitments. It takes a minimum of 3 days to create a unique and custom item. Photo's are emailed for approval prior to shipping. Custom orders are most welcome! I would love to create something unique for you.