We aim to ship all our items within 3-5 days. This will depend on the amount of items ordered and the complexity of the design.
We offer free shipping in the UK for the smaller items.
Items will be delivered by Royal Mail unless otherwise specified.
We would ask that payment is made on order. We will not begin any item until full payment has been made.
Should you wish to cancel your order please advise within 24 hours of placing your order to obtain a full refund.
Returns & exchanges
If you would like a refund please cancel your order within 24 hours.
As our items are tailored to your needs we begin work on these when we receive your order. We are also unable to resell some products once started. If this is the case and your are later than the 24 hours then no refund or a partial refund may be given.
All our products are made to order.
As the products are handcrafted no two will be exactly the same giving each one that unique feeling.
The glasses cannot be placed in the dishwasher and must be washed by hand with no more than a soft cloth, you should then allow them to dry naturally.
We are able to make larger orders and would ask that you contact us to discuss these arrangements.
We can offer discounts on more than one order, again please contact us to discuss this.