Once purchased, made to order hooks will be sculpted and shipped with in a 4 week time period. Although I try my best to work as quickly as possible there may be times during high sales that the whole 4 week period is used.
'Ready to ship' hooks will be shipped with in 3 working days.
All hooks are shipped using Royal Mail, Special Delivery within the UK, Tracked International for everywhere else. Tracking information will be provided.
Accepted payment methods are: Visa, Master Card, American Express, Discover, PayPal, Sofort, iDEAL, Apple Pay, Android Pay and Etsy Gift Card.
Ready to ship hook purchases may be cancelled and refunded any time up until shipment. Custom hook orders can not be cancelled and are none refundable.
Please make immediate payment unpon purchase.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 5 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Hook Ewe hooks are none refundable once shipped and received.
Custom order hooks are none refundable at any time.
If there are any problems with your order please contact me so we can resolve where possible.
If your hook is damaged in trasit and arrives broken, contact with me must be made within 48 hours of delivery, containing a picture of the damage as proof.
Custom orders welcome.
Unfortunately Hook Ewe can not cater to a wholesale market.
Handmade crochet hooks can be delicate so please try not to bash your pretty hook around to much. Although they are made to be functional and used, if dropped or banged, they may crack or lose parts.