SHIPPING is by Canada Post and is as follows unless other arrangements have been made prior to purchasing:
CANADA – Items are shipped Expedited Parcel. Expected delivery is 3-7 business days. UNITED STATES – Items are shipped Small Packet Air. Expected delivery is 9-12 business days unless unexpected delays have occurred at customs. Customers are responsible for any customs, duty fees or taxes placed on items by your government. INTERNATIONAL – Items are shipped Small Packet Air. Expected delivery is 12-20 business days unless unexpected delays have occurred at customs. Customers are responsible for any customs, duty fees or taxes placed on items by your government.
NOTE – Looking for speedier shipping services? Please contact me for shipping upgrades.
RATES – Please see individual items for shipping rates. If no rates are listed, then please contact me for a shipping quote.
NOTE: Contact me if you are LOCAL or are visiting our area. Pick up or delivery is always possible for you folks!
Payment is through Paypal, major credit cards, debit cards, and Etsy gift cards. Payment is required within 24 hours of purchase or the order will be considered cancelled and items will be returned to the shop.
A sale cannot be cancelled once the item has been shipped.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Your satisfaction is very important to me. Please contact me immediately if there is any problem with your order so it can be resolved. In the event of a returned item, the buyer is responsible for the return shipping cost as well as its safe arrival (in original packaging, please) back home. Returns must be made within five days of receiving the item. Once it has arrived, a refund will be processed immediately.
CAUTION - FOR SAFETY'S SAKE, PLEASE NOTE THE FOLLOWING:
- The main MATERIALS used in my work are glass, solder, copper foil and copper wire
- The SOLDER is made of 60% lead and 40% tin
- Items in my shop are designed to be used as decoration only. They ARE NOT TOYS and are not intended to be handled by young children
- MOBILES are not intended to hang directly over a crib.
- PLANT HOLDERS are not for food items and are not intended to hold edible plant
PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY QUESTIONS OR CONCERNS