We have a handling time of 1-2 days. We ship items 1-2 days after the order has been placed. If you would like faster shipping, message us and we will try to accomodate your needs.
Returns & exchanges
Hopefully you won't have to return any items but in case something is wrong, let us know and we will do our best to fix the problem.
Please inspect your package and all items immediately upon receipt, and inform us immediately of any damages. Failure to do so will negate our ability to file a claim with the carrier, and thereby limit any remedy we may provide in such situations. We will accept returns of loose stones within 10 days of delivery, and jewelry within 14 days of delivery. All returned items must be as new, in saleable condition, in order to qualify for a refund, exchange, or store credit. Any loose stones which have been dropped, damaged during mounting, or otherwise altered or destroyed by design or mishandling, will not be accepted. Loose stones and jewelry consist of natural materials and are fragile. As such, no warranty, express or implied, is provided for any loose stone or jewelry item.