Our orders ship USPS and tracking numbers are provided on the evening your order ships. Shipping via Fed Ex is available for an additional charge.
Due to the custom nature and quick turn-around times of this product, returns and cancellations are not permitted unless it is an error/defect on our part.
Returns & exchanges
All items are made-to-order. Refunds and returns are not accepted unless there is a defect in workmanship or the item is not as described. Email your concern and a photograph of defect to firstname.lastname@example.org. Returns must occur within 5 days of the receipt of the item. Once the item is received by us in its original and unworn condition, a refund of the purchase price, less shipping will be issued. You are responsible for return shipping costs.
If you are trying to color-match an item, it is strongly suggested that you purchase a sample first, as colors can appear different on different devices (computer monitors, tablets, phones, etc).
For custom orders, please read the item description to ensure you are getting what you want. We make your custom items per the description. All custom order sales are final.
Southern Bow Co, uses only Goody elastic hair ties and each one is tested before it is attached to the bow however, we cannot warranty against breakage in the future. For best results, do not use bow as hair holder. Use a separate elastic to secure hair first.
Buyer is responsible for any additional international tax or duties (i.e., VAT).