~TO PLACE YOUR ORDER~ ***Select the shape you would like ***Change the number in the quantity box to the number you need of that shape ***Click the "add to cart" button ***Repeat this process for any additional shapes needed
~SHIPPING~ ***Shipping within the U.S. is $3.50 for the first shape, $1.50 more for each additional shape in this size. ***We do combine shipping if you're also purchasing wall letters or our other large items.
~TERMS~ All pieces are made to order... Please allow 7-10 Days for production from the time your full payment is received
~CONTACT ME~ Please feel free to send me a message with any questions you may have. If you would like to see a typed sample of a particular name before you order, pictures of the different colors, anything of that nature, just let me know! Please be sure to include an email address to send them to.
We ship pretty much all orders through the US Postal Service, and almost all will go Priority Mail. If we need to ship your order through UPS, we will notify you prior to shipping. Production times are typically 3 weeks for painted items, 10 Business Days for unpainted monograms, vine letters, and connected names, and 7-10 days for all other unpainted items. Please ensure that the name and address we receive with your order and payment are current and correct. We cannot be held responsible for lost or returned packages if we don't have the proper shipping information from the start.
We accept payments through PayPal, and Etsy direct Checkout. If you don't have a PayPal account, or are having trouble with it, I'm not against accepting a Cashiers Check or Money Order. Please just let me know that prior to placing an order. Once a reserved listing has been set up for you (or you have placed an order directly through a listing), please place your order and make your payment as quickly as possible so we can begin production on your order. Orders cannot be process before payment is in full, and all details have been communicated.
Returns & exchanges
Sorry, but as all of our products are custom made, we do not accept returns.
If there is an honest problem with your order, please don't hesitate to contact me! If we have made a mistake or something arrives damaged, we will do all we can to resolve the situation. But we can't help if we don't know of the problem, so please contact us through Conversation or email. Please DO NOT use a bad feedback to get my attention, this is not necessary! We all make mistakes from time to time, and as I said, we will do what needs to be done to make corrections.
If you have any questions at all, PLEASE DO NOT HESITATE TO ASK! I check my messages multiple times throughout the day, so you can typically expect a response within a few hours.
All of our items are handmade by my husband and myself. Once you see something you like, either place your order through the specific listing (if applicable), or contact me and I will set up a Reserved Listing for you to use ASAP and send you a link to it.
I am working to make the ordering process simpler for you. You can purchase directly through most all listings now. The listings for monograms, connected names, and shapes are pretty straight forward. For purchasing individual letters through a listing, select the total number of letters you need from the "Total Quantity" Menu, then click the "add to cart" button
You can then leave your order details in the note/conversation section before you go to Checkout. Please be sure to include... 1. name/letters (please type them case sensitive as they should appear, all lowercase or first letter capitalized...the listings are NOT FOR ALL CAPITALS) 2. font 3. letter color(s) 4. either ribbon colors or nail holes (sorry, but we cannot accommodate for both)...
If you need a Reserved Listing (such as for an order of all capitals, or a quantity greater than 21), please be sure to include any of the following information that would pertain to your order... 1. Size 2. Font 3. Paint colors (or unpainted) 4. Ribbon colors...for painted letters offering this option...(tied in bows or looped; if not specified, they will be tied in bows) 5. Anything else that you think may be helpful...I want to ensure that your order is done exactly as you want it, so too much information is better than not enough!!!
And again, if I've left anything out, or you just have a question, please feel free to ask via the link in the listing.