I pack and ship all packages with my friend Lynne and sometimes orders take a bit of time to get to if I am busy. I have changed my delivery time to 1-2 weeks so that you will know your treasures might take more time than ordering from a large chain store with several employees. I am hoping you understand it is just us packing your order and I want it to be pretty so it could take a little bit of time to send it on it's way. Two days a week we pack and the rest of the week is spent managing, shooting photos answering questions, counting &washing , finding great supplies and all the other parts of bringing this shop to life. I pack all packages in the order they come in unless I get a special request for a rush order.
if you would like to insure your package, please contact me and i will adjust shipping costs for you. ****************** what my shipping rates cover without additional coverage. international orders do not include delivery confirmation unless shipped priority rate. they also do not include insurance shipping USPS unless they are sent registered mail ( a minimum of $23+ for shipping.) i keep all customs forms and receipts for international orders , if your order is lost I am happy to sent proof of mailing but can not cover lost orders. ************************* most all domestic orders carry delivery confirmation, but not insurance. Please let me know if you would like insurance. ****************************** shipping charges
united states $4.95 for the first order, after that shipping is free on the rest of the order..
canada $9.00 for the first order and $0.35 for each additional item.
everywhere else $12.00 for first item and $0.35 for each additional item.
if you have questions regarding any of my store policies, please do not hesitate to contact me.
paypal and credit cards are accepted. payment is expected and gratefully appreciated at time of purchase.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
if you are not happy with any item you may return it for the item price within one week,. please convo me and I will be happy to refund you if you are not satisfied.
if you have any additional questions feel free to contact me, i will get right back to you when I come in from my studio or garden.
visit my other etsy shop and see my pottery and jewelry...at.... http://www.etsy.com/shop/larkpottery