*** ORDER PROCESSING TIMES ***
Please allow 4-6 weeks for furniture orders to be made, finished and shipped. Home Decor and wall hangings usually ship within 1-10 business days. Wine racks processing as home décor 1-10 days.
If you have any shipping questions or special shipping circumstances/upgrades please contact us before purchasing.
*** WHERE I SHIP ***
I ship both within the United States and internationally. Please refer to my shipping rates at the bottom of item pages for standard prices. If your country is not listed on our ship to areas please convo. us for a shipping quote.
*** SHIPPING ***
We ship UPS Ground and FedEx home delivery.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service or UPS/FEDEx availability. International shipping delivery times may vary between 2 and 12 weeks.
For shipping outside the US, please convo with me for a shipping quote. Many of our items are large and heavy, so shipping will vary based on location!
Please note JNMRustic Designs does not ship with a signature required delivery unless requested by the purchaser.
*** PACKAGING ***
The shipping cost of your order includes materials and labor (boxes, bubble wrap, handling) to prepare the unit to ship. Some of our larger/heavier items need custom built pallets to protect your furniture as it is shipping.
*** YOUR ADDRESS ***
Please ensure that your address listed on Etsy is correct! I ship to the address listed on your Etsy account. I do not issue refunds for packages shipped to addresses that are incomplete, incorrect, or out of date. Please check your address on Etsy when you place your order.
*** CUSTOMD AND INTERNATIONAL FEES/TAXES ***
Please note that most international items arrive to their destination within 14 business days. However, international packages can take much longer to arrive than expected to arrive. This delay is caused by how quickly customs within both countries handles the package.
I am NOT responsible for expedited international shipping that is held up in customs either within the US or in your country. I have no control over the post office in the US or outside of it, and I have no control over customs agencies. I will ship quickly via the method you prefer, but I cannot be held responsible for delayed packages due to postal delays or customs delays. Please claim your package when it arrives to you. Should you wish a refund afterwards due to missing an important deadline, I will do so with communication and return of item. I issue a refund after the item is returned to me in its original condition. But please, claim your item when it arrives in your country.
I will not forge customs documents, nor will I mark an item as a gift on a customs form. It is illegal to do so, and I could be fined or jailed for doing so. I will not take the risk. The customer is responsible for all customs charges within their country. I do NOT pay for customs fees or taxes in your country for the imported merchandise. Each country assess different taxes and each area within a country may or may not collect these taxes.