Items are made to order. Please allow up to 2 weeks for shipping notification, depending on order flow, I try my best to get them out much sooner. Thank you!
All shipping is done through USPS First Class. This includes tracking but no insurance. If you would like to purchase insurance, please contact me before you place your order. There also is an option to upgrade your shipping to Priority. This includes $50 of insurance for free.
If your order is delayed or showing as delivered and you haven't received it, please contact your local Post Office before contacting me. This is always the first step I suggest, as they are more likely to be able to help you then I am. I sadly have no control over packages once I drop them off at the post office. If your local post office isn't helping, please contact me! I want to make sure that you are a happy customer! That is my number one goal!
Payment is due at time of ordering. If you are asking for a custom item, please understand for the value of my time, I require payment up front before working on your item. Thank you!
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
No refunds or cancellations are permitted. This is to protect me and my time. No refunds for custom orders.
No refunds for personalized items. Please be sure to double check, names and spelling, and dates. If you have any issues, PLEASE don't hesitate to get a hold of me! I want to make it right!